I’m a change leader with more than 20 years of experience helping organizations adapt to new ways of working. I focus on making emerging technology—including AI—practical and usable, so people understand it, trust it and can actually use it to do their work better.
How has technology impacted the ways you work recently?
I am motivated by work that treats transformation as a human endeavor, not just a technical one.
Across my career, I’ve worked in matrixed organizations where success depends on launching new tools and earning trust, building capabilities technically and functionally.
My experience spans enterprise AI integration, digital marketing transformation, operational redesign, and large‑scale culture change. I have led global change strategies supporting thousands of professionals across dozens of countries, often in environments where multiple transformations are happening at once.
I am particularly drawn to work that asks hard questions about how technology reshapes roles, identity, power, and trust—and how leaders can respond with clarity, humility, and care.
Change leadership
My leadership style is grounded in servant leadership, systems thinking and psychological safety.
I am known for creating environments where people feel safe enough to learn, experiment and speak honestly—especially when the answers aren’t yet clear. I work closely with executives, technical product leads and practitioners to surface blind spots, slow down when necessary and make thoughtful tradeoffs between speed, risk and readiness.
Colleagues often describe me as someone who can hold complexity, bridge disciplines and keep humanity intact even in high‑pressure transformation moments.
FAQs
What kind of work do I specialize in?
Helping organizations navigate large‑scale change, especially when new technology—like AI—is involved. My focus is on making change practical and sustainable by aligning strategy, leadership and day‑to‑day work, rather than relying on announcements or one‑time rollouts.
What makes my approach to change different?
Though delivering on adoption is critical, I focus heavily on designing the conditions where adoption can happen. That means pacing change to human capacity, building trust, and giving people the skills and clarity they need to succeed—so change feels doable, not disruptive.
What experience do I have with AI and emerging technology?
I’ve led enterprise‑wide efforts to introduce and scale AI‑enabled tools, working across governance, enablement, training and communications. My role has been to ensure these technologies are not only deployed responsibly, but are understood, trusted and genuinely useful to the people expected to use them.
Recent work includes leading enterprise‑wide adoption of generative AI tools, designing governance and enablement models to support responsible AI use, launching and scaling a global change network, integrating an acquired global team into an existing operating model and supporting large‑scale marketing and communications transformation across multiple platforms and teams.
What kinds of organizations or opportunities are the best fit for me?
I’m best suited to organizations facing meaningful transformation—whether driven by AI, new operating models or cultural change—where leaders recognize that success depends as much on people as it does on technology, speed or scale.
Recent accomplishments
- Launched a global change network
- Scaled enterprise gen AI adoption
- Integrated an acquired global firm
Emily Mercier | Transformational Change Strategist 